Perceived Challenges and Benefits of Implementing Hospital Information Systems
DOI:
https://doi.org/10.54097/24wx5g10Keywords:
Hospital information systems (HIS), Nursing practice, Information access, User experience, Benefits, ChallengesAbstract
This study examined the growing impact of Hospital Information Systems (HIS) on nursing practice, with a focus on frontline nurses’ experiences, which remain underexplored. Using a descriptive qualitative design, semi-structured interviews were conducted with 15 registered nurses, and the data were analyzed following Colaizzi’s seven-step method. The study identified three key themes. First, HIS improved nurses' access to patient-specific information, database knowledge, patient workflow data, and management information. Second, nurses recognized that the functionality of HIS met their clinical nursing requirements. Third, major challenges included repetitive record-keeping, insufficient training, slow technical support response, and the emotional burden of system malfunctions. Overall, HIS contributes positively to nursing quality, patient safety, and nurses’ professional confidence. However, despite improving information accessibility, issues such as limited usability and increased implicit emotional labor persist, highlighting the need for improvements in both system design and organizational management to better support clinical nursing practice.
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